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Quality of Service Definition of Terms

QoS Internet Service Comparison 2024

Period: Qtr. 4 - October 1, 2024 - December 31, 2024
Internet Access Service Provider
Parameter Unit BVICTV CCT Digicel Flow
Service Provision Time Hours NDA NDA 48 36
Fault Rate (per access line/year) Number NAP NAP 1808 70
Fault Repaired Time (% repaired on target date) % NDA NDA 89 99
Bill Correctness Complaints % 0 0 1.5 0.5
Delay (Mean time or Average Latency) Seconds 0.5 2 0.0236 0.00128
WP Data Tables

Period: Qtr. 3 - July 1, 2024 - September 30, 2024
Internet Access Service Provider
Parameter Unit BVICTV CCT Digicel Flow
Service Provision Time Hours NDA NDA 48 72
Fault Rate (per access line/year) Number NAP NAP 1458
Fault Repaired Time (% repaired on target date) % NDA NDA 89 99
Bill Correctness Complaints % 0 0 1.5 0.5
Delay (Mean time or Average Latency) Seconds 0.5 2 0.0257 0.037
WP Data Tables
Period: Qtr. 2 - April 1, 2024 - June 30, 2024
Internet Access Service Provider
Parameter Unit BVICTV CCT Digicel Flow
Service Provision Time Hours 33.6 NDA 48
Fault Rate (per access line/year) Number 24 NAP 1365
Fault Repaired Time (% repaired on target date) % 97 NDA 100
Bill Correctness Complaints % 0 0 1.5
Delay (Mean time or Average Latency) Seconds 0.2 2 0.0257
WP Data Tables

Period: Qtr. 1 - January 1, 2024 - March 31, 2024
Internet Access Service Provider
Parameter Unit CCT Digicel Flow
Service Provision Time Hours NDA 48
Fault Rate (per access line/year) Number NAP NAP
Fault Repaired Time (% repaired on target date) % NDA 100
Bill Correctness Complaints % 0 1.5
Delay (Mean time or Average Latency) Seconds 2 0.0257
WP Data Tables

QoS Mobile Service Comparison 2024

Period: Qtr. 4 - October 1, 2024 - December 31, 2024
Mobile Telephone Service Provider
Parameter Unit BVICTV CCT Digicel Flow
Service Provision Time (post paid) Mins NDA 0.7 NDA
Service Provision Time (pre-paid) Mins NDA 0.25 NDA
Unsuccessful Call Success Rate (national calls) % 0.02 0.31 0.03
Unsuccessful Call Success Rate (international calls) % 0.03 0.31 0.03
Call Set-up Time (national calls) Seconds 2 2.3 6.6
Call Set-up Time (international calls) Seconds 2 2.7 6.9
Bill Correctness Complaints % 0 1 2
Dropped Call Rate % 0.2 0.19 0.18
Successfully Sent SMS % 99 97.3 99.23
WP Data Tables
Period: Qtr. 3 - July 1, 2024 - September 30, 2024
Mobile Telephone Service Provider
Parameter Unit BVICTV CCT Digicel Flow
Service Provision Time (post paid) Mins NDA 0.7 NDA
Service Provision Time (pre-paid) Mins NDA 0.25 NDA
Unsuccessful Call Success Rate (national calls) % 0.78 0.5 0.03
Unsuccessful Call Success Rate (international calls) % 0.65 0.5 0.03
Call Set-up Time (national calls) Seconds 2 1.88 6.5
Call Set-up Time (international calls) Seconds 2 1.88 6.5
Bill Correctness Complaints % 0 1 2
Dropped Call Rate % 0.44 0.24 0.22
Successfully Sent SMS % 99 96.7 99.35
WP Data Tables

Period: Qtr. 2 - April 1, 2024 -June 30, 2024
Mobile Telephone Service Provider
Parameter Unit BVICTV CCT Digicel Flow
Service Provision Time (post paid) Mins NAP NDA 42 NDA
Service Provision Time (pre-paid) Mins NAP NDA 15 NDA
Unsuccessful Call Success Rate (national calls) % NAP 0.95 0.6 0.08
Unsuccessful Call Success Rate (international calls) % NAP 1.78 0.6 0.08
Call Set-up Time (national calls) Seconds NAP 2 1.88 6.4
Call Set-up Time (international calls) Seconds NAP 2 1.88 6.6
Bill Correctness Complaints % NAP 0.7 1 2
Dropped Call Rate % NAP 0.15 0.2 0.20
Successfully Sent SMS % NAP 99 97.03 99.61
WP Data Tables
Period: Qtr. 1 - January 1, 2024 - March 31, 2024
Mobile Telephone Service Provider
Parameter Unit CCT Digicel Flow
Service Provision Time (post-paid) Mins NDA 40 NDA
Service Provision Time (pre-paid) Mins NDA 15 NDA
Unsuccessful Call Success Rate (national calls) % 0.98 0.6 0.05
Unsuccessful Call Success Rate (international calls) % 1.82 0.6 0.04
Call Set-up Time (national calls) Seconds 2 1.88 6.4
Call Set-up Time (international calls) Seconds 2 1.88 6.4
Bill Correctness Complaints % 0.9 1 3
Dropped Call Rate % 0.18 0.7 0.27
Successfully Sent SMS % 99 97.03 99.44
WP Data Tables

QoS Internet Service Comparison 2023

Period: Qtr. 2 - April 1, 2024 -June 30, 2024
Mobile Telephone Service Provider
Parameter Unit BVICTV CCT Digicel Flow
Service Provision Time (post paid) Mins NAP NDA 42 NDA
Service Provision Time (pre-paid) Mins NAP NDA 15 NDA
Unsuccessful Call Success Rate (national calls) % NAP 0.95 0.6 0.08
Unsuccessful Call Success Rate (international calls) % NAP 1.78 0.6 0.08
Call Set-up Time (national calls) Seconds NAP 2 1.88 6.4
Call Set-up Time (international calls) Seconds NAP 2 1.88 6.6
Bill Correctness Complaints % NAP 0.7 1 2
Dropped Call Rate % NAP 0.15 0.2 0.20
Successfully Sent SMS % NAP 99 97.03 99.61
WP Data Tables
Period: Qtr. 1 - January 1, 2024 - March 31, 2024
Mobile Telephone Service Provider
Parameter Unit CCT Digicel Flow
Service Provision Time (post-paid) Mins NDA 40 NDA
Service Provision Time (pre-paid) Mins NDA 15 NDA
Unsuccessful Call Success Rate (national calls) % 0.98 0.6 0.05
Unsuccessful Call Success Rate (international calls) % 1.82 0.6 0.04
Call Set-up Time (national calls) Seconds 2 1.88 6.4
Call Set-up Time (international calls) Seconds 2 1.88 6.4
Bill Correctness Complaints % 0.9 1 3
Dropped Call Rate % 0.18 0.7 0.27
Successfully Sent SMS % 99 97.03 99.44
WP Data Tables

QoS Internet Service Comparison 2023

Period: Qtr. 1 - January 1, 2023 - March 31, 2023
Internet Access Service Provider
Parameter Unit CCT Digicel Flow
Service Provision Time Hours NDA 1.2
Fault Rate (per access line/year) Number NAP NAP
Fault Repaired Time (% repaired on target date) % NDA 100
Bill Correctness Complaints % 0 1.5
Delay (Mean time or Average Latency) Seconds 2 2
WP Data Tables
Period: Qtr. 2 - April 1, 2023 - June 30, 2023
Internet Access Service Provider
Parameter Unit CCT Digicel Flow
Service Provision Time Hours NDA 0.05
Fault Rate (per access line/year) Number NAP NAP
Fault Repaired Time (% repaired on target date) % NDA 100
Bill Correctness Complaints % 0 1.5
Delay (Mean time or Average Latency) Seconds 2 2
WP Data Tables
Period: Qtr. 3 - July 1, 2023 - Sept. 30, 2023
Internet Access Service Provider
Parameter Unit CCT Digicel Flow
Service Provision Time Hours NDA 1.2
Fault Rate (per access line/year) Number NAP NAP
Fault Repaired Time (% repaired on target date) % NDA 100
Bill Correctness Complaints % 0 1.5
Delay (Mean time or Average Latency) Seconds 2
WP Data Tables
Period: Qtr. 4 - Oct. 1, 2023 - Dec. 30, 2023
Internet Access Service Provider
Parameter Unit CCT Digicel Flow
Service Provision Time Hours NDA 48
Fault Rate (per access line/year) Number NAP NAP
Fault Repaired Time (% repaired on target date) % NDA 100
Bill Correctness Complaints % 0 1.5
Delay (Mean time or Average Latency) Seconds 2 0.052
WP Data Tables

QoS Mobile Service Comparison 2023

Period: Qtr. 1 - January 1, 2023 - March 31, 2023
Mobile Telephone Service Provider
Parameter Unit CCT Digicel Flow
Service Provision Time (post-paid) Mins NDA 40 NDA
Service Provision Time (pre-paid) Mins NDA 15 NDA
Unsuccessful Call Success Rate (national calls) % 1 4.5 0.06
Unsuccessful Call Success Rate (international calls) % 2 48.41 0.05
Call Set-up Time (national calls) Seconds 2 1.88 6.8
Call Set-up Time (international calls) Seconds 2 1.88 6.5
Bill Correctness Complaints % 1.5 1 3
Dropped Call Rate % 1.2 0.29 0.2
Successfully Sent SMS % 99 95.8 99.35
WP Data Tables
Period: Qtr. 2 - April 1, 2023 - June 30, 2023
Mobile Telephone Service Provider
Parameter Unit CCT Digicel Flow
Service Provision Time (post paid) Mins NDA 40 NDA
Service Provision Time (pre-paid) Mins NDA 15 NDA
Unsuccessful Call Success Rate (national calls) % 1.02 4.5 0.05
Unsuccessful Call Success Rate (international calls) % 1.96 50.69 0.04
Unsuccessful Call Set-up Time (national calls) Seconds 2 1.88 6.5
Call Set-up Time (international calls) Seconds 2 1.88 6.5
Bill Correctness Complaints % 0 1 3
Dropped Call Rate % 0.57 0.26 0.27
Successfully Sent SMS % 99 97.31 99.44
WP Data Tables
Period: Qtr. 3 - July 1, 2023 - September 30, 2023
Mobile Telephone Service Provider
Parameter Unit CCT Digicel Flow
Service Provision Time (post paid) Mins NDA 40 NDA
Service Provision Time (pre-paid) Mins NDA 15 NDA
Unsuccessful Call Success Rate (national calls) % 1.2 6.2 1.2
Unsuccessful Call Success Rate (international calls) % 2.01 43.48 2.01
Call Set-up Time (national calls) Seconds 2 1.88 2
Call Set-up Time (international calls) Seconds 2 1.88 2
Bill Correctness Complaints % 0.5 1 0.5
Dropped Call Rate % 1.75 0.23 1.75
Successfully Sent SMS % 99 96.89 99
WP Data Tables
Period: Qtr. 4 - October 1, 2023 - December 31, 2023
Mobile Telephone Service Provider
Parameter Unit CCT Digicel Flow
Service Provision Time (post paid) Mins NDA 40 NDA
Service Provision Time (pre-paid) Mins NDA 15 NDA
Unsuccessful Call Success Rate (national calls) % 1.01 0.6 0.06
Unsuccessful Call Success Rate (international calls) % 1.99 0.6 0.05
Call Set-up Time (national calls) Seconds 2 1.88 6.5
Call Set-up Time (international calls) Seconds 2 1.88 6.5
Bill Correctness Complaints % 0.8 1 3
Dropped Call Rate % 0.25 0.7 0.2
Successfully Sent SMS % 99 96.89 99.42
WP Data Tables

QoS Internet Service Comparison 2022

Period: Qtr. 2 - April 1, 2022 - June 30, 2022
Internet Access Service Provider
Parameter Unit CCT Digicel Flow
Service Provision Time Hours NDA 1.2
Fault Rate (per access line/year) Number NDA NAP
Fault Repaired Time (% repaired on target date) % NDA 100
Bill Correctness Complaints % 0 1.5
Delay (Mean time or Average Latency) Seconds 2 2
WP Data Tables
Period: Qtr. 3 - July 1, 2022 - Sept. 30, 2022
Internet Access Service Provider
Parameter Unit CCT Digicel Flow
Service Provision Time Hours NDA 1.2
Fault Rate (per access line/year) Number NAP NAP
Fault Repaired Time (% repaired on target date) % NDA 100
Bill Correctness Complaints % 0 1.5
Delay (Mean time or Average Latency) Seconds 2 2
WP Data Tables
Period: Qtr. 4 - October 1, 2022 - December 31, 2022
Internet Access Service Provider
Parameter Unit BVICTV CCT Digicel Flow
Service Provision Time Hours NDA 0.05
Fault Rate (per access line/year) Number NAP NAP
Fault Repaired Time (% repaired on target date) % NDA 100
Bill Correctness Complaints % 0 1.5
Delay (Mean time or Average Latency) Seconds 2 2
WP Data Tables

QoS Mobile Service Comparison 2022

Period: Qtr. 2 - April 1, 2022 - June 30, 2022
Mobile Telephone Service Provider
Parameter Unit CCT Digicel Flow
Service Provision Time (post paid) Mins NDA 40 NDA
Service Provision Time (pre-paid) Mins NDA 45 NDA
Unsuccessful Call Success Rate (national calls) % 1.01 3.2 0.05
Unsuccessful Call Success Rate (international calls) % 1.82 32.89 0.05
Unsuccessful Call Set-up Time (national calls) Seconds 2 1.88 6.5
Call Set-up Time (international calls) Seconds 2 1.88 6.5
Bill Correctness Complaints % 0.95 1 3
Dropped Call Rate % 0.43 0.32 0.19
Successfully Sent SMS % 99 88.31 99.33
WP Data Tables
Period: Qtr. 3 - July 1, 2022 - September 30, 2022
Mobile Telephone Service Provider
Parameter Unit CCT Digicel Flow
Service Provision Time (post paid) Mins NDA 40 NDA
Service Provision Time (pre-paid) Mins NDA 15 NDA
Unsuccessful Call Success Rate (national calls) % 1.14 3.6 0.05
Unsuccessful Call Success Rate (international calls) % 2 32.89 0.07
Call Set-up Time (national calls) Seconds 2 1.88 6.5
Call Set-up Time (international calls) Seconds 2 1.88 6.9
Bill Correctness Complaints % 1.01 1 3
Dropped Call Rate % 1.09 0.3 0.25
Successfully Sent SMS % 99 91.37 99.41
WP Data Tables
Period: Qtr. 4 - October 1, 2022 - December 31, 2022
Mobile Telephone Service Provider
Parameter Unit BVICTV CCT Digicel Flow
Service Provision Time (post paid) Mins NDA 40 NDA
Service Provision Time (pre-paid) Mins NDA 15 NDA
Unsuccessful Call Success Rate (national calls) % 0.98 3.3 0.07
Unsuccessful Call Success Rate (international calls) % 2.03 31.98 0.06
Call Set-up Time (national calls) Seconds 2 1.88 6.9
Call Set-up Time (international calls) Seconds 2 1.88 6.9
Bill Correctness Complaints % 0.75 1 1
Dropped Call Rate % 0.87 0.27 0.26
Successfully Sent SMS % 99 96.9 99.37
WP Data Tables

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