Home
Service Provider Comparison

Service Provider Comparison

Quality of Service Definition of Terms

QoS Services Comparison 2025

QoS Mobile Service Comparison 2025
Period: Qtr. 3 - July 1, 2025 - September 30, 2025
Parameter	Unit	Providers
		BVICTV	CCT	Digicel	Flow
Service Provision Time (post-paid)	Minutes	NAP	NDA	42	NDA
Service Provision Time (pre-paid)	Minutes	NAP	NDA	15	NDA
Unsuccessfull Call Success Radt (national calls)	%	NAP	0.03	0.7	3
Unsuccessfull Call Success Radt (international calls)	%	NAP	0.02	0.7	3
Call Set-up Time (national calls)	Seconds	NAP	1	2.3	6.8
Call Set-up Time (international calls)	Seconds	NAP	2	2.7	7.5
Bill Correctness Complaints	%	NAP	0	0.9	2
Drop Call Rate	%	NAP	0.1	0.15	0.19
Successfully Sent SMS	%	NAP	99	96.7	99.33

QoS Internet Service Comparison 2025
Period: Qtr. 3 - July 1, 2025 - September 30, 2025
Parameter	Unit	Providers
		BVICTV	CCT	Digicel	Flow
Service Provision Time	Hours	55.68	NDA	48	24
Fault Rate (per access line/year)	Number	NAP	NAP	1121	48
Fault Repaired Time (% repaired on target date)	%	NDA	NDA	97	99
Bill Correctness Complaints	%	0	0	1.3	0.5
Delay (Mean time or Average Latency)	Seconds	0.3	2	0.024	0.002

QoS Mobile Service Comparison 2025
Period: Qtr. 2 - April 1, 2025 - June 30, 2025
Parameter	Unit	Providers
		BVICTV	CCT	Digicel	Flow
Service Provision Time (post-paid)	Minutes	NAP	NDA	42	NDA
Service Provision Time (pre-paid)	Minutes	NAP	NDA	15	NDA
Unsuccessfull Call Success Radt (national calls)	%	NAP	0.02	0.4	5
Unsuccessfull Call Success Radt (international calls)	%	NAP	0.01	0.4	5
Call Set-up Time (national calls)	Seconds	NAP	1	2.3	6.6
Call Set-up Time (international calls)	Seconds	NAP	2	2.7	7
Bill Correctness Complaints	%	NAP	0	0.9	2
Drop Call Rate	%	NAP	0.2	0.13	0.32
Successfully Sent SMS	%	NAP	99	96.7	99.82

QoS Internet Service Comparison 2025
Period: Qtr. 2 - April 1, 2025 - June 30, 2025
Parameter	Unit	Providers
		BVICTV	CCT	Digicel	Flow
Service Provision Time	Hours	59.04	NDA	48	24
Fault Rate (per access line/year)	Number	NAP	NAP	764	56
Fault Repaired Time (% repaired on target date)	%	NDA	NDA	97	99
Bill Correctness Complaints	%	0	0	1.3	0.5
Delay (Mean time or Average Latency)	Seconds	0.4	2	0.024	0.007

Period: Qtr. 1 - January 1, 2025 - March 31, 2025
Mobile Telephone Service		Providers
Parameter	Unit	BVICTV	CCT	Digicel	Flow
Service Provision Time (post-paid)	Mins			42	NDA
Service Provision Time (pre-paid)	Mins			15	NDA
Unsuccessful Call Success Rate (national calls)	%			0.35	0.04
Unsuccessful Call Success Rate (international calls)	%			0.35	0.04
Call Set-up Time (national calls)	Seconds			2.3	6.8
Call Set-up Time (international calls)	Seconds			2.7	6.9
Bill Correctness Complaints	%			1	2
Dropped Call Rate	%			0.17	0.24
Successfully Sent SMS	%			96.8	99.51

QoS Internet Service Comparison 2024

Period: Qtr. 4 - October 1, 2024 - December 31, 2024
Internet Access Service			Provider
Parameter	Unit	BVICTV	CCT	Digicel	Flow
Service Provision Time	Hours	NDA	NDA	48	36
Fault Rate (per access line/year)	Number	NAP	NAP	1808	70
Fault Repaired Time (% repaired on target date)	%	NDA	NDA	89	99
Bill Correctness Complaints	%	0	0	1.5	0.5
Delay (Mean time or Average Latency)	Seconds	0.5	2	0.0236	0.00128

Period: Qtr. 3 - July 1, 2024 - September 30, 2024
Internet Access Service			Provider
Parameter	Unit	BVICTV	CCT	Digicel	Flow
Service Provision Time	Hours	NDA	NDA	48	72
Fault Rate (per access line/year)	Number	NAP	NAP	1458
Fault Repaired Time (% repaired on target date)	%	NDA	NDA	89	99
Bill Correctness Complaints	%	0	0	1.5	0.5
Delay (Mean time or Average Latency)	Seconds	0.5	2	0.0257	0.037

Period: Qtr. 2 - April 1, 2024 - June 30, 2024
Internet Access Service			Provider
Parameter	Unit	BVICTV	CCT	Digicel	Flow
Service Provision Time	Hours	33.6	NDA	48
Fault Rate (per access line/year)	Number	24	NAP	1365
Fault Repaired Time (% repaired on target date)	%	97	NDA	100
Bill Correctness Complaints	%	0	0	1.5
Delay (Mean time or Average Latency)	Seconds	0.2	2	0.0257

Period: Qtr. 1 - January 1, 2024 - March 31, 2024
Internet Access Service		Provider
Parameter	Unit	CCT	Digicel	Flow
Service Provision Time	Hours	NDA	48
Fault Rate (per access line/year)	Number	NAP	NAP
Fault Repaired Time (% repaired on target date)	%	NDA	100
Bill Correctness Complaints	%	0	1.5
Delay (Mean time or Average Latency)	Seconds	2	0.0257

QoS Mobile Service Comparison 2024

Period: Qtr. 4 - October 1, 2024 - December 31, 2024
Mobile Telephone Service			Provider
Parameter	Unit	BVICTV	CCT	Digicel	Flow
Service Provision Time (post paid)	Mins		NDA	0.7	NDA
Service Provision Time (pre-paid)	Mins		NDA	0.25	NDA
Unsuccessful Call Success Rate (national calls)	%		0.02	0.31	0.03
Unsuccessful Call Success Rate (international calls)	%		0.03	0.31	0.03
Call Set-up Time (national calls)	Seconds		2	2.3	6.6
Call Set-up Time (international calls)	Seconds		2	2.7	6.9
Bill Correctness Complaints	%		0	1	2
Dropped Call Rate	%		0.2	0.19	0.18
Successfully Sent SMS	%		99	97.3	99.23

Period: Qtr. 3 - July 1, 2024 - September 30, 2024
Mobile Telephone Service			Provider
Parameter	Unit	BVICTV	CCT	Digicel	Flow
Service Provision Time (post paid)	Mins		NDA	0.7	NDA
Service Provision Time (pre-paid)	Mins		NDA	0.25	NDA
Unsuccessful Call Success Rate (national calls)	%		0.78	0.5	0.03
Unsuccessful Call Success Rate (international calls)	%		0.65	0.5	0.03
Call Set-up Time (national calls)	Seconds		2	1.88	6.5
Call Set-up Time (international calls)	Seconds		2	1.88	6.5
Bill Correctness Complaints	%		0	1	2
Dropped Call Rate	%		0.44	0.24	0.22
Successfully Sent SMS	%		99	96.7	99.35

Period: Qtr. 2 - April 1, 2024 -June 30, 2024
Mobile Telephone Service			Provider
Parameter	Unit	BVICTV	CCT	Digicel	Flow
Service Provision Time (post paid)	Mins	NAP	NDA	42	NDA
Service Provision Time (pre-paid)	Mins	NAP	NDA	15	NDA
Unsuccessful Call Success Rate (national calls)	%	NAP	0.95	0.6	0.08
Unsuccessful Call Success Rate (international calls)	%	NAP	1.78	0.6	0.08
Call Set-up Time (national calls)	Seconds	NAP	2	1.88	6.4
Call Set-up Time (international calls)	Seconds	NAP	2	1.88	6.6
Bill Correctness Complaints	%	NAP	0.7	1	2
Dropped Call Rate	%	NAP	0.15	0.2	0.20
Successfully Sent SMS	%	NAP	99	97.03	99.61

Period: Qtr. 1 - January 1, 2024 - March 31, 2024
Mobile Telephone Service		Provider
Parameter	Unit	CCT	Digicel	Flow
Service Provision Time (post-paid)	Mins	NDA	40	NDA
Service Provision Time (pre-paid)	Mins	NDA	15	NDA
Unsuccessful Call Success Rate (national calls)	%	0.98	0.6	0.05
Unsuccessful Call Success Rate (international calls)	%	1.82	0.6	0.04
Call Set-up Time (national calls)	Seconds	2	1.88	6.4
Call Set-up Time (international calls)	Seconds	2	1.88	6.4
Bill Correctness Complaints	%	0.9	1	3
Dropped Call Rate	%	0.18	0.7	0.27
Successfully Sent SMS	%	99	97.03	99.44

QoS Internet Service Comparison 2023

Period: Qtr. 2 - April 1, 2024 -June 30, 2024
Mobile Telephone Service			Provider
Parameter	Unit	BVICTV	CCT	Digicel	Flow
Service Provision Time (post paid)	Mins	NAP	NDA	42	NDA
Service Provision Time (pre-paid)	Mins	NAP	NDA	15	NDA
Unsuccessful Call Success Rate (national calls)	%	NAP	0.95	0.6	0.08
Unsuccessful Call Success Rate (international calls)	%	NAP	1.78	0.6	0.08
Call Set-up Time (national calls)	Seconds	NAP	2	1.88	6.4
Call Set-up Time (international calls)	Seconds	NAP	2	1.88	6.6
Bill Correctness Complaints	%	NAP	0.7	1	2
Dropped Call Rate	%	NAP	0.15	0.2	0.20
Successfully Sent SMS	%	NAP	99	97.03	99.61

Period: Qtr. 1 - January 1, 2024 - March 31, 2024
Mobile Telephone Service		Provider
Parameter	Unit	CCT	Digicel	Flow
Service Provision Time (post-paid)	Mins	NDA	40	NDA
Service Provision Time (pre-paid)	Mins	NDA	15	NDA
Unsuccessful Call Success Rate (national calls)	%	0.98	0.6	0.05
Unsuccessful Call Success Rate (international calls)	%	1.82	0.6	0.04
Call Set-up Time (national calls)	Seconds	2	1.88	6.4
Call Set-up Time (international calls)	Seconds	2	1.88	6.4
Bill Correctness Complaints	%	0.9	1	3
Dropped Call Rate	%	0.18	0.7	0.27
Successfully Sent SMS	%	99	97.03	99.44

QoS Internet Service Comparison 2023

Period: Qtr. 1 - January 1, 2024 - March 31, 2024
Mobile Telephone Service		Provider
Parameter	Unit	CCT	Digicel	Flow
Service Provision Time (post-paid)	Mins	NDA	40	NDA
Service Provision Time (pre-paid)	Mins	NDA	15	NDA
Unsuccessful Call Success Rate (national calls)	%	0.98	0.6	0.05
Unsuccessful Call Success Rate (international calls)	%	1.82	0.6	0.04
Call Set-up Time (national calls)	Seconds	2	1.88	6.4
Call Set-up Time (international calls)	Seconds	2	1.88	6.4
Bill Correctness Complaints	%	0.9	1	3
Dropped Call Rate	%	0.18	0.7	0.27
Successfully Sent SMS	%	99	97.03	99.44

QoS Internet Access Service Comparison 2023

Period: Qtr. 1 - January 1, 2023 - March 31, 2023
Internet Access Service		Provider
Parameter	Unit	CCT	Digicel	Flow
Service Provision Time	Hours	NDA	1.2
Fault Rate (per access line/year)	Number	NAP	NAP
Fault Repaired Time (% repaired on target date)	%	NDA	100
Bill Correctness Complaints	%	0	1.5
Delay (Mean time or Average Latency)	Seconds	2	2

Period: Qtr. 2 - April 1, 2023 - June 30, 2023
Internet Access Service		Provider
Parameter	Unit	CCT	Digicel	Flow
Service Provision Time	Hours	NDA	0.05
Fault Rate (per access line/year)	Number	NAP	NAP
Fault Repaired Time (% repaired on target date)	%	NDA	100
Bill Correctness Complaints	%	0	1.5
Delay (Mean time or Average Latency)	Seconds	2	2

Period: Qtr. 3 - July 1, 2023 - Sept. 30, 2023
Internet Access Service		Provider
Parameter	Unit	CCT	Digicel	Flow
Service Provision Time	Hours	NDA	1.2
Fault Rate (per access line/year)	Number	NAP	NAP
Fault Repaired Time (% repaired on target date)	%	NDA	100
Bill Correctness Complaints	%	0	1.5
Delay (Mean time or Average Latency)	Seconds		2

Period: Qtr. 4 - Oct. 1, 2023 - Dec. 30, 2023
Internet Access Service		Provider
Parameter	Unit	CCT	Digicel	Flow
Service Provision Time	Hours	NDA	48
Fault Rate (per access line/year)	Number	NAP	NAP
Fault Repaired Time (% repaired on target date)	%	NDA	100
Bill Correctness Complaints	%	0	1.5
Delay (Mean time or Average Latency)	Seconds	2	0.052

QoS Mobile Service Comparison 2023

Period: Qtr. 1 - January 1, 2023 - March 31, 2023
Mobile Telephone Service		Provider
Parameter	Unit	CCT	Digicel	Flow
Service Provision Time (post-paid)	Mins	NDA	40	NDA
Service Provision Time (pre-paid)	Mins	NDA	15	NDA
Unsuccessful Call Success Rate (national calls)	%	1	4.5	0.06
Unsuccessful Call Success Rate (international calls)	%	2	48.41	0.05
Call Set-up Time (national calls)	Seconds	2	1.88	6.8
Call Set-up Time (international calls)	Seconds	2	1.88	6.5
Bill Correctness Complaints	%	1.5	1	3
Dropped Call Rate	%	1.2	0.29	0.2
Successfully Sent SMS	%	99	95.8	99.35

Period: Qtr. 2 - April 1, 2023 - June 30, 2023
Mobile Telephone Service		Provider
Parameter	Unit	CCT	Digicel	Flow
Service Provision Time (post paid)	Mins	NDA	40	NDA
Service Provision Time (pre-paid)	Mins	NDA	15	NDA
Unsuccessful Call Success Rate (national calls)	%	1.02	4.5	0.05
Unsuccessful Call Success Rate (international calls)	%	1.96	50.69	0.04
Unsuccessful Call Set-up Time (national calls)	Seconds	2	1.88	6.5
Call Set-up Time (international calls)	Seconds	2	1.88	6.5
Bill Correctness Complaints	%	0	1	3
Dropped Call Rate	%	0.57	0.26	0.27
Successfully Sent SMS	%	99	97.31	99.44

Period: Qtr. 3 - July 1, 2023 - September 30, 2023
Mobile Telephone Service		Provider
Parameter	Unit	CCT	Digicel	Flow
Service Provision Time (post paid)	Mins	NDA	40	NDA
Service Provision Time (pre-paid)	Mins	NDA	15	NDA
Unsuccessful Call Success Rate (national calls)	%	1.2	6.2	1.2
Unsuccessful Call Success Rate (international calls)	%	2.01	43.48	2.01
Call Set-up Time (national calls)	Seconds	2	1.88	2
Call Set-up Time (international calls)	Seconds	2	1.88	2
Bill Correctness Complaints	%	0.5	1	0.5
Dropped Call Rate	%	1.75	0.23	1.75
Successfully Sent SMS	%	99	96.89	99

Period: Qtr. 4 - October 1, 2023 - December 31, 2023
Mobile Telephone Service		Provider
Parameter	Unit	CCT	Digicel	Flow
Service Provision Time (post paid)	Mins	NDA	40	NDA
Service Provision Time (pre-paid)	Mins	NDA	15	NDA
Unsuccessful Call Success Rate (national calls)	%	1.01	0.6	0.06
Unsuccessful Call Success Rate (international calls)	%	1.99	0.6	0.05
Call Set-up Time (national calls)	Seconds	2	1.88	6.5
Call Set-up Time (international calls)	Seconds	2	1.88	6.5
Bill Correctness Complaints	%	0.8	1	3
Dropped Call Rate	%	0.25	0.7	0.2
Successfully Sent SMS	%	99	96.89	99.42